![]() We recommend using the CA Bundle, as this is regularly extracted from the Firefox browser, which is maintained by Mozilla, and is formatted in a way which cURL expects. This can be fixed easily by manually updating the list of trusted root certificates to include the newer LetsEncrypt ISRG Root X1 root certificate. ![]() As it does not recognise the newer certificates, it will refuse to connect to these external websites, which can block some Deskpro services from running correctly. This is often due to PHP cURL, the service Deskpro uses for external websites, having outdated certificates for https requests. With LetsEncrypt’s DST Root CA X3 root certificate expiring, some customers are experiencing issues when Deskpro needs to contact external websites, such as downloading linked attachments from emails, or adding an external download link etc.
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